Frequently Asked Questions

• How do I reserve equipment?

        By calling, emailing, or texting your request. We will send an estimate by email for you to review before you confirm.

        Other helpful information for a successful delivery & pick-up:
        ~ Your Contact # (when you are on island)
        ~ Flight arrival & Departure times
        ~ Property Management/Owner's Name & Contact #
        ~ Reservation Name
        ~ Property Name and Address
        ~ Access Code(s) (Lock Box/Door Code/Gate Code/Alarm Code): If you feel comfortable with set-up inside, please advise where you'd want the equipment. If not or without code(s), equipment will be placed outside near the doorway or covered area. Properties with an entry gate must provide code. Without gate code will result in no delivery.

• How do you clean your equipment?

        We use hypoallergenic and sterilizing solutions to sanitize our equipment very thoroughly before and after each rental.

• What if an equipment is not listed?

        Email us your request as soon as possible and we will do our best to accommodate you.

• What type of payment do you accept?

        Cash, Visa, Mastercard, American Express, and Discover.

• How do we know your equipment is safe?

        We keep track on recall baby equipment on the U.S Consumer Product Safety Commission website www.cpsc.gov

• Do you have a delivery fee?

        North Shore (Hā'ena-Anahola) - Complimentary
        East Shore (Keālia-Hanamā'ulu) - $15
        South Shore (Līhue-Kōloa) - $20
        West Shore (Lāwa'i-Mānā) - $25

• What is the Cancellation Policy?

        48 hours prior to arrival. Cancellation within 48 hours will result in a full charge.

• What if I return my equipment early?

        Sorry, there is no refund for early returns.

• What are your hours of operation?

        We are available 7 days a week from 9:00am to 9:00pm HST