Frequently Asked Questions

• How do I reserve equipment?

        By calling, emailing, or texting your request. We will send an estimate by email for you to review before you confirm.

        Other helpful information for a successful delivery & pick-up:
        ~ Your Contact # (when you are on island)
        ~ Flight arrival & Departure time
        ~ Property Management/Owner's Name & Contact #
        ~ Reservation Name
        ~ Property Name and Address
        ~ Lock Box/Gate Code(s) This will allow us to set-up your equipment prior to your arrival and gain access after you                depart so you may have maximum usage of our equipment. (NOTE: Due to COVID 19 - Please advise if you would                   rather have the equipment placed outside. If a covered area is not available we can leave the equipment inside at the                 entry.)

• How do you clean your equipment?

        We use hypoallergenic and sterilizing solutions to sanitize our equipment very thoroughly before and after each rental.

• What if an equipment is not listed?

        Email us your request as soon as possible and we will do our best to accommodate you.

• What type of payment do you accept?

        Cash, Visa, Mastercard, American Express, and Discover.

• How do we know your equipment is safe?

        We keep track on recall baby equipment on the U.S Consumer Product Safety Commission website www.cpsc.gov

• Do you have a delivery fee?

        North Shore (Hā'ena-Anahola) - Complimentary
        East Shore (Keālia-Hanamā'ulu) - $15
        South Shore (Līhue-Kōloa) - $20
        West Shore (Lāwa'i-Mānā) - $25

• What is the Cancellation Policy?

        48 hours prior to arrival. Cancellation within 48 hours will result in a full charge.

• What if I return my equipment early?

        Sorry, there is no refund for early returns.

• What are your hours of operation?

        We are available 7 days a week from 9:00am to 9:00pm HST