Frequently Asked Questions

• How do I reserve equipment?

        By calling, emailing, or texting your request. We will send an estimate by email. Should you want to confirm the equipment we         will need to acquire your billing address, phone number, date & time of arrival & departure, address of your vacation rental or             name of the resort that you will be staying, and credit card number. We prefer to receive your credit card information by                     phone for security. We will then send our liability form in which you will need to sign and return two days prior to your arrival.                 The credit card you provide will be charged the day prior to your arrival.

• How do you clean your equipment?

        We use hypoallergenic and sterilizing solutions to sanitize our equipment very thoroughly before and after each rental.

• What if an equipment is not listed?

        Email us your request as soon as possible and we will do our best to accommodate you.

• What type of payment do you accept?

        Cash, Visa, Mastercard, American Express, and Discover.

• How do we know your equipment is safe?

        We keep track on recall baby equipment on the U.S Consumer Product Safety Commission website www.cpsc.gov

• Do you have a delivery fee?

        Complimentary delivery for the North Shore.
        East Shore (Kapaa & Wailua) - $15
        South Shore (Lihue & Poipu) - $20
        West Shore (Waimea) - $25

• What is the Cancellation Policy?

        48 hours prior to arrival. Cancellation within 48 hours will result in a full charge.

• What if I return my equipment early?

        Sorry, there is no refund for early returns.

• What are your hours of operation?

        We are available 7 days a week from 9:00 am to 9:00 pm HST